FAQ

Payment Options

What are the payment options? What are the payment options?

We accept Cash on Delivery (COD), Bank Transfer and Jazz Cash.

Do you offer Cash on Delivery? Do you offer Cash on Delivery?

Yes, we offer cash on delivery.

Shipping Information

What are our international shipping charges? What are our international shipping charges?

Delivery charges will be displayed during checkout. Duty, Taxes, or VAT charged at the shipping destination by international customs according to their local customs policy is paid by the consignee/buyer.

Where do you deliver? Where do you deliver?

We ship across the world (except for Israel, Russia, Ukraine, India, Belarus, Cuba, North Korea, Syria & Iran). Duty, Taxes, or VAT is charged at the shipping destination by international customs according to their local customs policy and is paid by the consignee/buyer.

When will my order be delivered? When will my order be delivered?

Our standard shipping time is 3-5 working days after confirmation of the order. For further assistance, kindly call us at 0327 9229922.

Return and Exchange Policy

What is your return and exchange policy? What is your return and exchange policy?

Please check our return and exchange policy on the following link: 
https://www.weargrain.com/pages/return-exchange

What should I do if I receive a faulty item/incorrect item? What should I do if I receive a faulty item/incorrect item?

Grain only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail or WhatsApp, sharing the images of the defective article along with your order number.
If you were to, accidentally, receive an item that you did not order, please contact our customer service department.

Order Management

Can I cancel my order? Can I cancel my order?

Yes, only if the order is not dispatched yet. You can contact our customer service department to get your order canceled.

How can I make sure my purchase was made correctly? How can I make sure my purchase was made correctly?

Once you place your order, you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at customercare@weargrain.com.

Customer Service

How can I contact the customer service department? How can I contact the customer service department?

You can share your queries or comments by calling at 0327 9229922 or by e-mailing us at customercare@weargrain.com.

Newsletter Subscription

Is it possible to receive regular information via e-mail with the latest items and offers? Is it possible to receive regular information via e-mail with the latest items and offers?

Yes, you just have to subscribe to the Grain newsletter by filling in your email ID, and you will receive information about the latest Grain items, articles, and events. You can find the Newsletter tab in the footer of our website.