RETURN & EXCHANGE

EXCHANGES:

CAN I EXCHANGE MY ITEMS?

All products purchased from Grain can be exchange, within 7 days of purchase only if

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • There is any size/fit issue.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 7 days of delivery by writing to customercare@weargrain.com or contacting through our social media accounts.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at customercare@weargrain.com, within 7 days of purchase before any claims can be processed.

 

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • Items bought on sale cannot be exchanged or refunded. However, if any purchased items are defective, a refund will be processed.
  • Customized products cannot be return/exchanged.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened, and they may not be returned partially or individually. 

RETURNS:

DO YOU WANT TO RETURN AN ONLINE ORDER?

To start the return process, you have to notify us within 7 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.

HOW LONG DO I HAVE TO MAKE RETURNS?

The deadline for all returns is 7 calendar days from the delivery date.

DO I HAVE TO PAY FOR RETURNS?

In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved, you will receive the amount via Discount Coupon.